Frequently Asked Questions
Welcome to bunq! On this page you can find frequently asked questions by new bunq users.
This page was created by an enthusiastic bunq user, and has no connections to bunq.
Getting started
How long does it take to verify my paperwork?
Verifing a new account can take up to 2 weeks.
How do I order a card?
A card isn’t sent automatically, you have to order one manually.
Sub-accounts
When will I receive my payment?
SEPA transactions take 1-2 business days.
How do I find my IBAN?
Every sub-account has it’s own IBAN.
Cards
When will my card arrive?
If you ordered a card, it should arrive within 2 weeks.
Support
How do I contact Support?
Contact a bunq employee.
Go to the Together community
Discuss with other bunq users.
Goodbye
© Thijs Oost